How To Contact Carfax Customer Service

April 25, 2021

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Frequently Asked Question


What do you do if your Carfax is wrong?

If you find mistakes, dispute them at support.carfax.com. You must do it via email online; disputing is not available by phone. Click on “consumer support” in the lower right-hand corner and use the easy upload link to attach your insurance claim to support your position. ...


Can a Carfax be altered?

The dealer may provide you with an outdated Carfax report. Unfortunately, not all accidents are reported on the Carfax report in a timely manner. … The dealer may alter the Carfax report to make the vehicle’s title appear clean. ...


How much does a bad Carfax affect value?

According to Carfax data, damage can have a big impact on the price of a used car. The average hit to the retail price is about $500. That average impact on retail value jumps to $2,100 for a vehicle with severe damage in its past. ...


Can Carfax reports be faked?

Carfax has been around for several years now, and, given the advertising, many consumers think that it presents an accurate vehicle history when buying a used car. … If a body shop or a dealership does not report some vehicle history items to Carfax, then these items will never make it onto ...


What do you do if your Carfax is wrong?

If you find mistakes, dispute them at support.carfax.com. You must do it via email online; disputing is not available by phone. Click on “consumer support” in the lower right-hand corner and use the easy upload link to attach your insurance claim to support your position. ...


How do I cancel Carfax?

You may opt out of receiving promotional emails from CARFAX when you complete the CARFAX Report order form, or you may unsubscribe at any time by using the link included on all marketing emails. To unsubscribe from receiving promotional emails from CARFAX you can unsubscribe via your account. ...


How do I contact Carfax?

Because our staff are dedicated to providing quality support through email, we do not offer phone support. If you believe there is a discrepancy on your CARFAX Report, please complete the online Data Research Request form to make sure we have all the information we need to research the matter. ...


Will Carfax buy my car back?

Plus, the exclusive CARFAX Buyback Guarantee reduces the risk involved in buying a used car. If the CARFAX Report fails to include a DMV-issued branded title (such as salvage, fire or flood damage, and odometer problems), CARFAX may buy the vehicle back for the full purchase price. ...


Can a Carfax be altered?

The dealer may provide you with an outdated Carfax report. Unfortunately, not all accidents are reported on the Carfax report in a timely manner. … The dealer may alter the Carfax report to make the vehicle’s title appear clean. ...


How do I get a refund on Carfax?

To request a refund, visit our refund request page listed below. Upon receipt of your request, a representative will review your request and determine eligibility. When a refund is authorized, it can take 3-5 business days for the refund to post to your credit card or bank account. ...


Can you negotiate with Carfax?

Carfax’s Used Car Listings Come With a Free Carfax Report Still, if you proceed carefully and negotiate in earnest with a dealer or private seller, you can get yourself a great deal. ...


How do I contact Carfax?

Because our staff are dedicated to providing quality support through email, we do not offer phone support. If you believe there is a discrepancy on your CARFAX Report, please complete the online Data Research Request form to make sure we have all the information we need to research the matter. ...


What do you do if your Carfax is wrong?

If you find mistakes, dispute them at support.carfax.com. You must do it via email online; disputing is not available by phone. Click on “consumer support” in the lower right-hand corner and use the easy upload link to attach your insurance claim to support your position. ...


How do I get a refund on Carfax?

To request a refund, visit our refund request page listed below. Upon receipt of your request, a representative will review your request and determine eligibility. When a refund is authorized, it can take 3-5 business days for the refund to post to your credit card or bank account. ...


How do I cancel Carfax?

To opt-out of promotional emails and other offers from CARFAX, click the “Unsubscribe Me” link at the bottom of the promotional email you received, or use the link below. ...


How do I avoid accident reports to Carfax?

There’s no way to prevent the incident going on Carfax if a police report was filed. Here’s what you need to do: Keep EVERY piece of information. Take photos before and after the repair, documenting how minor the incident was. Fight misinformation, or lack of information, with informat...