What Does Great Customer Service Mean To You Answer

April 25, 2021

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Frequently Asked Question


What is the definition of outstanding customer service?

It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly- helpful and positive way. … Good customer service means meeting expectations- but excellent customer service means exceeding them. ...


Can you give an example of when you have provided excellent customer service?

“I showed great customer service by having a great amount of product knowledge. I made sure that I was the product expert so that I could be a wealth of knowledge to my clients. I would never want to say “I don’t know” to a customer. I will always find an answer if I don...


How do you provide excellent customer service?

10 ways to deliver great customer service Know your product. … Maintain a positive attitude. … Creatively problem-solve. … Respond quickly. … Personalize your service. … Help customers help themselves. … Focus support on the customer. … Actively li...


What are 3 important qualities of customer service?

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track. ...


What are the 7 qualities of good customer service?

7 Must-Have Qualities of a Stellar Customer Service Rep Problem-Solving Skills. The number one skill you need to excel in customer service is problem-solving. … Clear Communication. … Friendly Attitude. … Empathy. … Business Acumen. … Product/Service Knowledge. ...


What is the definition of outstanding customer service?

It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly- helpful and positive way. … Good customer service means meeting expectations- but excellent customer service means exceeding them. ...


What are the qualities of customer service?

The 8 Customer Service Skills And Traits You Should Look For Enthusiasm. Communication skills. Customer Empathy / Compassion. Patience. Stress Management. Flexibility. Charisma. Company knowledge. ...


What is customer service simple answer?

Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an important part of the promis...


What are 3 important qualities of customer service?

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track. ...


How do you answer customer service questions?

The best way to answer is to share a story about how you handle customer issues when they arise in the workplace. In your answer, be prepared to give specific examples of good customer service either from your work experience or from your personal experiences as a consumer. ...


What is an example of excellent customer service?

What are some examples good customer service? In retail, examples good customer service include remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more. ...


What is an example of exceptional customer service?

The email was an good example of exceptional customer service, as it acknowledged the customer’s frustration, while the writer took personal ownership of the problem – saying “I’m very sorry” – and offered a goodwill gesture. ...


What is the definition of outstanding customer service?

It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly- helpful and positive way. … Good customer service means meeting expectations- but excellent customer service means exceeding them. ...


Can you give an example of when you have provided excellent customer service?

“I showed great customer service by having a great amount of product knowledge. I made sure that I was the product expert so that I could be a wealth of knowledge to my clients. I would never want to say “I don’t know” to a customer. I will always find an answer if I don...


How do you provide excellent customer service?

10 ways to deliver great customer service Know your product. … Maintain a positive attitude. … Creatively problem-solve. … Respond quickly. … Personalize your service. … Help customers help themselves. … Focus support on the customer. … Actively li...


How do you answer a customer question?

Here are seven points to consider when answering questions: Clarify the question first. Customers ask two basic types of questions. … Show your domain expertise. … Make sure everyone understands. … Provide an expert point of view. … Redirect inane and unfair questions....